Frequently Asked Questions

Lighthouse Express Car Wash

Have a care care-related question? Lighthouse Express Car Wash has the answer. Check out these FAQs and call or text us today for more information!

  • Do I need an appointment?

    Express exterior washes don't require appointments. We value your time and provide swift, high-quality washes. However, express & super clean full service and full detail services do need appointments. You can schedule these by phone or through our website's appointment request form for detailing services.
  • What if I am not satisfied with my car wash?

    Customer satisfaction is our priority. If you're not happy with your car wash, please speak with a manager to address the issue. We'll offer a free rewash of the same package if we can't resolve the problem with a touch-up, provided the issue isn't due to owner neglect. Just bring your receipt to the location you visited and discuss it with a manager.
  • Do you offer a rain check policy?

    We provide rain insurance for a small fee to ease concerns about rainy days. If it rains within five days of your car wash, we'll rewash your car at no extra cost. Just present your original receipt marked with rain insurance at the location you visited.
  • Does Lighthouse Express hand wash?

    We don't currently offer hand washing, but we can recommend partner car washes for this service. Lighthouse Express uses cutting-edge car wash technology for exterior cleaning. Scientific research shows that our state-of-the-art equipment is safer for your car than hand washing. Many car manufacturers worldwide, including Ford, Volvo, Honda, General Motors, and Saab, use similar equipment.
  • Can I drop off my car?

    For detailing services, we encourage car drop-offs to ensure we have ample time to deliver pristine results. Our priority is quality, so we recommend leaving your car with us for the estimated time provided at appointment booking. For express and full service washes, drop-offs aren't necessary as we can serve you quickly and efficiently. We suggest being present when your car is finished to inspect it and ask any questions you may have.
  • How long will a car wash take?

    Exterior-only washes typically take about 3 minutes. Our super clean full service options include 30-50 minutes of manual labor for wheels, tires, door jambs, front dash wipe, center console clean, vacuum, and floor mat cleaning. Full vehicle detailing may require between 2 to 6 hours, depending on the service.
  • Do you clean interior and/or shampoo the inside of vehicles?

    Indeed, we offer interior cleaning, shampooing, and deep cleaning services. For more information about our car wash detail and detailing packages, please visit our website.
  • What should I do to apply for employment at Lighthouse Express?

    To join our team, complete the Lighthouse Express application online. We seek dependable team players with a passion for customer service. We offer competitive compensation and opportunities for growth. Applicants must maintain a valid driver's license and pass a drug screening. For more details, please visit our 'Join Our Team' page.
  • Does Lighthouse Express wash engines?

    Yes, we offer engine washing as part of our detailing packages. We assess each engine individually to provide appropriate cleaning. At Lighthouse Express Car Wash, we specialize in thorough interior and exterior vehicle cleaning, ensuring you're back on the road quickly with a brilliantly clean car.
  • Does Lighthouse Express hand wax?

    We provide wax detailing services, including polish, sealer, and Armorall Professional Extreme Shine Hot Wax™. Our polish and sealer enhance shine and protect your vehicle's finish. The Armorall Extreme Shine Wax™ is a premium 100% carnauba wax that bonds to paint, chrome, and plastic, offering lasting protection and a new car shine. Regular use eliminates the need for hand waxing. We now offer both express and full detailing services.